Join Our Team!

We are committed to improving the lives of our clients and to providing amazing opportunities for our team members. Are you looking for the chance to help people and be part of something big? We'd love to get to know you!

About Us

Allume is an on-demand personal shopping service that matches women with experienced stylists who help them find clothing and accessories that fit their body, budget and style. Allume’s platform combines data science with real human interaction to create a personalized shopping experience. Allume’s personal shoppers talk directly with customers and shop the entire Internet - not just private labels or products in inventory - to find the perfect items. Customers choose what to order, and prices are never marked up. Founded by e-commerce veteran Mauria Finley and headquartered in Silicon Valley, Allume is backed by a $3M seed round led by True Ventures.

Online Fashion Stylist

Key Responsibilities

  • Interact with clients to understand their needs.
  • Come up with clothing suggestions and overall looks that you think the client will love.
  • Source items from a range of established and up-and-coming clothing and accessories brands.
  • Interact with the client via text to suggest pieces and how to wear them.
  • Once the client decides what to buy, give feedback via text, photo sharing, and email.
  • Develop a deep ongoing relationship with your clients so that they want to come back regularly.
  • Beyond client work, we want your feedback on how we can improve the service.

Basic Qualifications

  • Demonstrated passion and strength in fashion styling. Excellent at understanding the client's needs, suggesting great items that she wants to buy, and helping her feel confident in how to wear them.
  • Demonstrated strength in client relationships. Great at working virtually with clients, largely via text and chat.
  • Passionate and savvy about fashion. Up to date on latest trends, able to style across many different looks, familiar with established and up-and-coming fashion brands.
  • Strong computer, email, and social media skills.
  • An entrepreneurial spirit.

Styling Qualifications

  • 2+ years of experience in fashion styling, either in retail or online.
  • Must be able to work a minimum of 25 hours per week across a minimum of 4 days. Position will be hired as an independent contractor. Client load may vary by week.

To apply contact [email protected].

Senior Manager, Customer Relationship Marketing (CRM)

Job Description

Allume is searching for a Senior Manager, Customer Relationship Marketing (CRM) to develop and execute email and text messaging based marketing strategies that will drive improved customer engagement, purchase, and repeat. This role spans strategy and planning; creative development and production; testing, analytics, and reporting; as well as execution. This role has the opportunity to grow into owning all of quantitative marketing.

Key Responsibilities

  • Develop email and text messaging marketing strategies - based on appropriate customer and lifecycle segmentations - to support our key business priorities; namely to drive CLV via customer acquisition, purchase conversion, repeat rate.
  • Partner with creative team to develop high-performing, brand-enhancing email campaigns: write creative briefs; provide creative feedback based on prior performance.
  • Manage campaign execution including customer segmentation, testing protocol, and technical execution. Build audiences & refine HTML to launch email campaigns using MailChimp and text messaging campaigns.
  • Analyze campaign performance, including engagement and sales metrics, and leverage learnings to inform campaign planning and optimization.
  • Build email and text messaging testing roadmap and drive test execution to enable continual optimization of campaigns.
  • Opportunity to grow into leading all of quantitative marketing, including CRM and acquisition.

Experience & Skills

  • Minimum 4 years experience including relevant email marketing, CRM, or other digital marketing strategy/execution experience.
  • Proven ability to develop strategy AND execute day-to-day tactics.
  • Ability to operate effectively in an entrepreneurial and dynamic environment with ambitious schedules and plans. Self-starter with an ability to prioritize in a fast paced environment and meet changing deadlines and priorities.
  • Strong analytical and problem-solving skills, including ability to synthesize quantitative and qualitative data into actionable insights about the customer.
  • Top-notch project management skills with the ability to manage multiple tasks involving cross-functional partners. Outstanding follow-up, organization, and time management skills.
  • Highly detail-oriented, with ability to multi-task while executing flawlessly.
  • Excellent written and verbal communication skills.
  • Excited to work in a collaborative team environment.
  • Bachelor’s degree

Please apply via our JobScore page.

Customer Service Associate

Job Description

We're looking for an enthusiastic, fashion-loving, detail-oriented Customer Service Associate to support and to manage our customer communications. Our ideal candidate is analytical with great follow-through, customer-focused with passion for helping people, and an entrepreneurial thinker who is always coming up with ways to improve things.

You will have an opportunity to be one of the first members of a growing and passionate team and make a huge impact. Our leaders have successfully built and sold previous e-commerce startups, have been executives at some of the world's largest ecommerce and tech companies, and sit on the public board of a large fashion brand. If you are amazing, your position could expand into other business areas such as marketing, product management, styling, analytics, etc. We are looking for a passionate self-starter who wants to nail this job and keep growing from there.

Key Responsibilities

  • Project-manage -- track the status of all clients, ensure reminders are sent and replied to, ensure links sent to clients are correct, keep track of results (client satisfaction, purchase rate, etc.).
  • Manage the ordering process for clients -- place orders for clients across various retailer and brand sites and communicate status updates.
  • Serve our clients -- provide amazing customer service to clients by answering questions by text and email. Represent the company brand well in all interactions.
  • Improve processes and the user experience -- We are a young company. Beyond the day-to-day requirements of your job, be thinking about how we can improve our client and stylist experience.

Experience & Skills

  • 2+ years experience in a customer care or operations role.
  • Detail-oriented -- You pride yourself on carefully tracking all details, always following through, and not making mistakes. You like using Excel and Google Sheets. You like looking at a bunch of data and figuring out what it's telling you.
  • Customer-oriented -- You truly care about your customers. You are focused on clear communication. You care deeply about helping people.
  • Process-oriented -- You like creating lightweight processes, learning from them, and figuring out how to improve next time.
  • Passionate about fashion. You would find it fun to work with stylists and clients.
  • An entrepreneurial spirit. You like a challenge. You are ready to jump in, try, and learn. You are focused on making the business successful. You are focused on growing your own career.
  • Able to work some evenings and weekends.

To apply contact [email protected].

Customer Service and Operations Associate

We're looking for an enthusiastic, fashion-loving, detail-oriented Customer Service and Operations Associate to support our stylists and to manage our customer communications. Our ideal candidate is analytical with great follow-through, customer-focused with passion for helping people, and an entrepreneurial thinker who is always coming up with ways to improve things. If you are amazing, your position could expand into other business areas such as marketing, product management, styling, analytics, etc. We are looking for a passionate self-starter who wants to nail this job and keep growing from there.

Key Responsibilities:

  • Assign new clients to stylists -- monitor new client acquisition, read through client quizzes, and assign clients to the best stylist for their needs.
  • Project-manage -- track the status of all clients, ensure stylists are getting Looks out to clients in a timely manner, ensure reminders are sent and replied to, ensure links in Looks are correct, keep track of results (client satisfaction, purchase rate, etc.).
  • Manage the ordering process for clients -- place orders for clients across various retailer and brand sites and communicate status updates.
  • Serve our clients -- provide amazing customer service to clients by answering questions by text and email. Represent the company brand well in all interactions.
  • Obsess over the data -- constantly compile, track, and analyze key metrics around stylist efficiency, stylist quality, client engagement, client satisfaction, etc.
  • Improve processes and the user experience -- We are a young company. Beyond the day-to-day requirements of your job, be thinking about how we can improve our client and stylist experience.

Basic Qualifications:

  • 2+ years experience in a customer care or operations role.
  • Detail-oriented -- You pride yourself on carefully tracking all details, always following through, and not making mistakes.
  • Customer-oriented -- You truly care about your customers (the clients and the stylists). You are focused on clear communication. You care deeply about helping people.
  • Data-oriented -- You like using Excel and Google Sheets. You like looking at a bunch of data and figuring out what it's telling you.
  • Process-oriented -- You like creating lightweight processes, learning from them, and figuring out how to improve next time.
  • Passionate about fashion. You would find it fun to work with stylists and clients.
  • An entrepreneurial spirit. You like a challenge. You are ready to jump in, try, and learn. You are focused on making the business successful. You are focused on growing your own career.