Contact Us

Got a question about a specific sweepstakes casino, spotted something out of date on one of our pages, or just want to flag an issue with the site? Here's how to reach us and what we can (and can't) help with.

How to reach us

The best way to get in touch is by email at [email protected]. Whether you're asking about a listing on our Non GamStop Casinos 2026 - Best Online Casinos UK page, want to report an error, or have a general question about how sweepstakes casinos work, send it through and we'll do our best to reply within a couple of business days.

When you write in, it helps to include:

• The name of the operator or page you're asking about, if relevant
• A brief description of the issue or question
• Any screenshots or details that help us understand what you're seeing

What we can help with

We cover editorial content about sweepstakes and social casinos — think reviews, comparisons, and explanations of how the Gold Coin and Sweepstakes Coin model works. We're happy to hear from readers on topics like:

• Corrections or updates to information on our reviews and comparison tables
• Questions about how sweepstakes promotions, welcome offers, or coin redemptions generally work
• Feedback on your own experience with an operator we've covered
• General enquiries about how Sweepstakes Casinos researches and ranks the sites we list

What we can't help with

We're an independent review and comparison site — we don't operate any of the casinos featured on allume.co, and we don't have access to individual player accounts, balances, or redemption requests. If your query involves any of the following, you'll need to contact the operator directly through their own support channels, usually listed in their account settings or help centre:

• Account login issues, password resets, or account verification (KYC)
• Prize redemption status, minimum thresholds, or processing times for a specific site
• Billing questions, refunds, or disputes over a coin purchase
• Closing or reopening an account with a particular operator

We also can't offer legal advice on whether a particular sweepstakes casino is permitted where you live. Availability varies by state, some jurisdictions restrict or prohibit this promotional model, and laws change frequently — always check an operator's own terms and your state's current rules before signing up.

Concerned about your play?

If you or someone you know is finding it hard to keep gaming — sweepstakes-based or otherwise — in check, our Responsible Gambling page has information on setting limits and finding support. We'd rather you reach out about that than stay quiet about it.

Want to know more about how we work?

If your question is really about who's behind Sweepstakes Casinos or how we put our rankings together, our About Us page covers that in more detail. For questions about how we use information you send us, or how the site operates more broadly, our Terms and Conditions page is the place to check.

Before you write in

A quick checklist that saves everyone time:

1. Check whether your question is about a specific operator's account, redemption, or billing — if so, contact that operator directly first
2. Note down the state you're in if your question relates to eligibility or availability, since rules differ across the US
3. Keep any screenshots or reference numbers handy if you're reporting an error on one of our pages
4. Allow a couple of business days for a reply, since our team reviews messages in the order they arrive

We read everything that comes in, even if we can't act on every request. If it's about something within our control — a factual correction, a broken link, an outdated offer — we'll get it fixed.